In Fangkuai, there is such a team, 17 members, the average age of 30.Among the 17 people in the team, 12 are "after 85". They are young and shoulder the task of the group remote monitoring the normal operation of more than 3,000 boilers. With their unremitting efforts and unremitting service for many years, they have become the most brilliant banner of Fangkuai.
In this after-sales team, they often go on business trips, among which employee Lv Haiqiang spends up to 350 days a year on business trips. Except for the Spring Festival, he is mostly at the boiler site.Accompanied by him, in addition to the hardships, and customer satisfaction smile.Working in the front line for a long time, each member of the team has their own opinions on boiler operation.How to carry out a more comprehensive "physical examination" on the boiler?How to reduce customer downtime waiting, quickly complete product maintenance?How to carry on the attention training to the field fireman personnel, reduce the wrong operation......Every day, in the company's "Cloud Home" discussion group, the team members have heated discussions.
Through the joint efforts of everyone, a single boiler maintenance way by pure manual labor before into by flue gas analyzer, infrared thermometer, endoscope, water quality testing instrument, the gas leakage detector combined with modern boiler maintenance way of equipment, through these devices, can advance boiler, nip problems in the bud stage.
The heating season in northern China generally begins on November 15 of that year and ends on March 15 of the next year. During this period, it is the busiest time for the after-sales team.According to statistics, in 2017, Fangkuai maintained a total of 1,296 boilers, and the heating season alone reached 793, accounting for about 61%.
The 17 members of the after-sales team, with the exception of one backroom agent, are on the road, eating boxed lunch and writing reports in the plane.In the northeast, the temperature in winter reaches more than minus 20 degrees Celsius, but Wang Hui, the after-sales staff, has been on a business trip for two and a half months in this frozen world.The three northeastern provinces have high latitude and early darkness in winter, and the project location is often in the outer suburbs, so the site conditions are not ideal.Wang Hui worked hard on several key projects, such as Jilin Huahui Electronics, Shuangcheng and Jilin Wahaha, and often worked overtime until one or two in the morning to meet the production needs of customers.In the process of completing the work, Wang Hui also overhauled the boiler project of the company on the way to ensure the heating and production of customers in Northeast China.On the last day before the completion of the business trip, local users and agents sent a commendatory letter and banner to the company. At this time, Wang Hui had not slept a whole sleep for several consecutive days. After he came back, he told everyone that he slept the most sweet after the completion of the task.The joint cooperation of the team has ensured the normal operation of Yili, Wahaha, Dali, Geely, Wuling, Hope Feed and other enterprises, and strengthened the professional service attitude of FangKuai with ingenuity.
As the stationmaster of Beijing service station, Meng Hongrui, an after-sale employee, is in the area with the most intensive new products of the company. In last year's heating season, he has debugged 12 sets of V series, 8 sets of H series, 10 sets of T series and 81 sets of FGR full premixed burner boilers, accounting for 99% of the company's new product debugging work.In order to meet the technical requirements of customers, the boys in Beijing Railway Station often work overtime until late at night. They are very busy until dinner time every day.With persistent efforts and hard work, they have been praised by users and agents. In the heating season of 2017, they successfully completed the task and submitted a satisfactory answer to the company and users.
In Beijing, Meng Hongrui has developed the habit of recording fine weather in the city. Every day, he picked up his mobile phone and logged in the "Inkblot Weather" APP, and recorded the fine weather every day in his mobile phone record.When he went home for the New Year, he stood at the gate of Beijing West Railway Station, looking back at the sky and sighing: "This year's 'Beijing Blue', because of my contribution and Fang Kuai, Beijing, see you next year!".